Victron Energy collects information that helps us respond to renewable energy product and project inquiries. This may include your name, company, email address, phone number, country, application type, system voltage, load notes, product interests and message content. We use this information to answer questions, route requests, prepare relevant product guidance and improve the usefulness of our website.
Forms on this website may ask for contact details and project information. You decide how much technical context to provide, but a useful review often requires battery chemistry, PV size, inverter requirements, monitoring expectations and installation region. Please do not submit confidential utility credentials, payment information or sensitive personal data through general inquiry forms.
We use submitted information to communicate with you, clarify requirements, provide product category guidance, improve future resources and maintain inquiry records. We may share request details with trusted support partners when that is necessary to respond to your inquiry, but we do not sell personal information as a standalone product.
The website may use basic analytics or cookies to understand page performance and improve navigation. Browser settings may allow you to limit cookies. Some website functions may work less smoothly if cookies are disabled.
We keep inquiry records only as long as reasonably needed for support, business records and compliance. You may request correction or deletion of your contact information by emailing [email protected]. We may need to retain limited records where required for legitimate business or legal reasons.